Get in Touch

Get in Touch

Have questions about your reef? Need help with an order? We're here to help your ecosystem thrive.

Contact Details

Email Us

coralhubus@gmail.com

Replies within 1-3 business days

Hours & Phone

Mon - Fri: 9am - 7pm

Text: (530) 309-6193

Location

CoralHub HQ

United States

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Send us a Message

Got a specific question about your order or a product? Fill out the form below and our team will get back to you.

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Common Questions

Frequently Asked Questions

Do you ship live phytoplankton specifically?

Yes! Our phytoplankton is cultured fresh and shipped live. We use insulated packaging and express shipping options to ensure it arrives alive and ready to boost your reef's ecosystem.

How long does shipping take?

We ship orders Monday through Wednesday to avoid weekend delays. Most orders arrive within 2-3 business days. You'll receive a tracking number as soon as your package hits the mail stream.

What is your DOA (Dead on Arrival) policy?

We guarantee live arrival on all shipments. If your order arrives damaged or dead, please send us a photo of the unopened bag within 2 hours of delivery, and we will issue a full refund or replacement.