Store Policies
STORE POLICY
Because We Care
At Coral Hub, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear, and transparent. Below you’ll find a list of all our policies along with shipping information.
Shipping is $35 within California and free on orders over $400 while shipping out of California is $60 and has free shipping on orders over $600 Holding (before payment) is allowed for up to three days. After that, payment needs to be sent or your place holder will be lost. After payment, an item is allowed to be held for up to 1 week before needing to be shipped out. THIS DOES NOT INCLUDE HEAL TIME IF THAT IS NEEDED.
Restocking: For ANY reason that money needs to be sent back, there will be a 15% restocking fee. This is not anything personal but due to a potential loss of sale.
Dead on Arrival: The customer has 1 hour to inform us of any DOAs. The coral must still be in its original packaging on whatever substrate it was shipped on. The time to report the DOA starts as soon as we get a notification saying the package has been delivered. In the event a coral is delivered damaged, you must send a photo within the first hour for us to prolong the DOA policy. Coral Hub is not responsible for any delays in shipping and/or if the package gets lost. After the hour is up, a refund/credit can not be offered. If a coral dies during shipment, you will be given a replacement or credit if a replacement is not available at that time. Shipping and any other fees involved will not be refunded.
If you can’t find the information you’re looking for – please don’t hesitate to contact us today!
Update 6.20.21: Due to work I am only able to ship out on Mondays, unless I have time to ship another day throughout the week. If temps are too high, your shipment will wait until the following week to reduce risk of losing the coral.
Quick Reminder:
Sorry it has come to this, but too many people take advantage. Local Pickup is free and I no longer announce when I am going to Sacramento. It’s the buyers responsibility to pickup, not for me to take it to you. With that being said, if you’re unable to pickup your goods, again shipping within CA is $35 or I can make a special trip out to the aquarium store (no house calls unless you have a scheduled maintenance) for an additional $45 on top of what the cost of coral is. This must be paid before bagging as I do not leave without payment of any good prior to delivery in case of a flake. Sorry it has come to this, but too many people take advantage.
